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  • Last Updated: 05th November 2015


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Important travel advice

Customer Support for Egypt update

Latest update: Summary - FCO advises against all but essential travel by air to or from Sharm el Sheikh Airport

There is a significant possibility that the crash was caused by an explosive device. As a precautionary measure, we are now advising against all but essential travel by air to or from Sharm el Sheikh. UK carriers will not take passengers directly to Sharm el Sheikh Airport. We are working with the Egyptian authorities and air carriers to put special security measures in place which will permit travellers in Sharm el Sheikh to return by air, whether as scheduled at the end of their stay or before that if they wish. British nationals affected by this should contact their tour operators or carriers to arrange an orderly departure.

We are not raising the threat level in the resort. The above advice applies only to air travel to and from Sharm el Sheikh.

Carriers will not be permitted to fly from Sharm el Sheikh until we are satisfied that it is safe for them to do so.

Transit passengers will not be covered by the below policies.

Customers and agents who are concerned, or who’s booking has been impacted should contact our customer support teams on 01772 386366

Customer Support for Bali

Volcanic activity from Mt Raung in Banyuwangi, East Java, is affecting flight schedules and the operation of regional airports including Ngurah Rai International Airport (Bali), Lombok International Airport, Selaparang Airport (West Nusa Tengerra), Blimbinsari Airport, Banyuwangi and Notohadinegro Airport (Jember, East Java), Abdul Rachman Saleh Airport (Malang) and Juanda Airport (Surabaya). Disruption to flights could continue for some time.

BALI'S international airport is closed until at least Thursday morning, because of the drifting ash from Mt Barujari, on the neighbouring island, Lombok.

Disruption to flights could continue for some time. Please contact your airline, tour operator and travel insurance provider for further information. Cancelations and amendments to travel will be as per Airline and Hotel policies.

We will continue to monitor the situation

You need a visa to enter Kenya. You can either get a visa on arrival at the airport, or before you travel

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to:

    • • Areas within 60km of the Kenya-Somali border
    • • Garissa County
    • • The Eastleigh area of Nairobi
    • • Lamu County and those areas of Tana River County north of the Tana river itself
    • • Within 15km of the coast from the Tana River down to, but not including, Watamu

The area to which the FCO advise against all but essential travel does not include Kenya’s safari destinations in the national parks, reserves and wildlife conservancies; including the Aberdare National Park, Amboseli, Laikipia, Lake Nakuru, Masai Mara, Meru, Mount Kenya, Samburu, Shimba Hills, Tsavo, nor does it include the beach resorts of Mombasa, Kilifi, Watamu and Diani.

You need a visa to enter Kenya. You can either get a visa on arrival at the airport, or before you travel. You can apply for single entry and transit visas on the ecitizen website. For all other types of visa, you’ll need to apply at the nearest Kenyan High Commission or Embassy before you travel. For more information on different types of visas see the website of the Kenya High Commission.

Milawi: Entry requirements

British nationals don’t need a visa for a short visit to Malawi. However, the Malawian government has announced that it intends to introduce a visa regime for British visitors (and nationals of other countries that charge a visa fee for Malawian nationals) from 1 October 2015. We have not been advised of the process or requirements. Given the possibility of arrangements being implemented at short notice we advise those visiting Malawi to bring cash in US dollars to cover any possible entry requirements. Contact the Malawian High Commission in London for more information.

At present you can get a visitor’s permit or business visit permit on arrival, which will allow you to stay in Malawi for a short period for tourism, visiting relatives or business. The permit is valid for 30 days and can be extended for a further 60 days for a fee. For more information visit the Department of Immigration website.

Advice on Child Air Passenger Duty (APD)

In December 2014 the government announced that children under 12 travelling in economy class will be exempt from paying APD from 1 May 2015.

This means, if you have placed a booking with us which departs on or after 1 May 2015 and includes a child under the age of 12 on the date of travel you may be entitled to a refund.

To see if you are eligible for a refund:

      • Email for individual booking you have made
      • Quote the invoice number in the subject line.
      • Include the lead passenger name, date of departure and the name and ages of the children on the booking.

We will then check the details of your booking and, working closely with our scheduled airline partners we will prioritise refund requests subject to each airline’s policy. This may take some time as airlines are still updating their policies and we will let you know if you are due a refund as soon as possible.

A guide to your documentation

Take a look at the documents below to better understand the various reference numbers and codes you will have been allocated on booking your trip.

We’ve tried to explain what each jumble of letters and numbers is for, and how you can use them in a variety of ways. Whether through the ‘My trip’ function on (take a look top right), on your airline’s website or on

Sample documentation

Post booking flight requirements (seat and meal requests)

Seat requests

Most airlines allow you to request your seat soon after you have completed your online booking. To ensure you have the best opportunity of requesting your preferred seat it is extremely important that you contact the airline as soon as possible.

Airlines sometimes switch the aircraft type close to the departure date due to load factors and maintenance. When these changes are made, pre-reserved seats are re-assigned and you could lose the seat you so carefully selected. In addition, airlines may release seats that were previously not available for assignment.

If you are experiencing problems then please feel free to contact Netflights Customer Contact Centre who will be happy to assist. Email:

Meal requests

You can request a meal for select international flights with most airlines once you have completed your online booking. If you have certain dietary requirements, for example, vegetarian, low-fat or kosher meals then you should request them as soon as possible. Please bear in mind that airlines do not always guarantee availability.

For more information about requesting your seats or booking a meal please select the airline's web page from our Baggage page. If you are experiencing problems contacting your airline then please feel free to contact Netflights Customer Contact Centre who will be happy to assist. Email:

Changes to Canada's entry requirements from 2016

The Government of Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA), for certain international travellers when they fly to Canada.

Under eTA, citizens from countries other than the United States (U.S.) who do not need a visa to enter Canada will need to obtain an online authorization before flying to Canada.

From August 1, 2015, eligible travellers can apply online for an eTA. On March 15, 2016, this entry requirement will become mandatory and travellers will need an eTA before they can board a flight to Canada.

More information on eTA is available at You will find useful information, including who will need an eTA, how to apply, an eTA video, and detailed FAQs for customers.

Visa Entry Requirements to Kenya

British nationals need a visa to enter Kenya. You can apply for a Kenyan visa on the ecitizen website ( Until 1 September 2015, you can still get a visa through other means (eg on arrival at the airport or at the nearest Kenyan High Commission or Embassy) in addition to the new electronic system. From 1 September 2015 the electronic system will be the only method to apply for a Kenyan visa, so if you’re arriving in Kenya from 1 September onwards you’ll need to apply for a visa online before you travel.

Effective 1st October - South Africa enforce new rules on travelling with children.

From 1 October 2014, children travelling in and out of South Africa will be required to carry an unabridged birth certificate as well as a valid passport, under new regulations aimed at improving the safety of children.

The regulations came into effect at the end of May, but the Department of Home Affairs has delayed their implementation until 1 October, to make allowance for families who have already made plans for the upcoming school holidays.

The rules are aimed at improving the safety of children, including "their protection from child trafficking, abduction and kidnapping", the department said on Tuesday.

The department has urged citizens and foreign nationals to apply for unabridged birth certificates, which reflect the particulars of both parents, in good time in order to avoid possible delays to their travel plans. It can take up to six to eight weeks for an unabridged birth certificate application to be processed.

Quick guide to the new requirements:

  • • When leaving South Africa with children, parents or guardians must be able to produce unabridged birth certificates reflecting the details of both parents, as well as a valid passport for each child.
  • • This requirement applies even when both parents are travelling with their children.
  • • It applies to foreigners and South Africans alike.
  • • If children are travelling with a guardian, this adult is required to produce affidavits from both parents giving permission for the children to travel. They will also need copies of the passports of the parents, as well as the contact details of the parents.

If children are travelling with only one parent, they must produce an unabridged birth certificate as well as:

  • • A court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he or she is the parent or legal guardian of the child.
  • • An affidavit from the other parent granting permission for the child to leave the country.
  • • A court order granting full parental responsibilities and rights or legal guardianship in respect of the child.
  • • If applicable, the death certificate of the other parent registered on the birth certificate.

When a child is travelling as an unaccompanied minor, he or she must be able to produce:

  • •Proof of consent (a letter or affidavit) from both his or her parents or legal guardians to travel in or out of the country.
  • •A letter from the person who will receive the child in South Africa, including that person's full contact details and a copy of their passport or ID book. The letter must also include details about where the child will be staying, and full contact details of both parents or legal guardians.

Should you have any queries regarding this information, please do not hesitate to contact the Ground Communication team on 0800 054 6843.

Changes to the Paper Counterpart driving licence and how it will affect you/your customers renting a car?

What is happening?
If you have 2 part driving licence of a photo card and paper counterpart, the paper counterpart is being abolished. The counterpart holds information regarding endorsements and vehicle categories you are entitled to drive.

When is this happening?
DVLA confirm 08th June.

Alamo/National car rentals in the USA & Canada.
These suppliers have confirmed that the photo card driving licence only will be acceptable for renting a car for the USA & Canada only.
Avis car rentals in the UK

What happens for UK customers renting in the UK?
Collecting rental cars customers will require a valid photo card licence. Avis may require customers to consent to their licence records being accessed as needed. All UK customers will need to hold a full and valid licence free from any endorsements excluded in our terms & conditions.

*The following stores will require customers to bring their DVLA 'Share my License' code at the time of rental; Bae Samlesbury, Bae Warton, Barrow In Furness, Blackpool Airport, Bolton, Carlisle, Chester, Kendal, Lancaster, Reading, Stockport, Stoke On Trent, Warrington, Warrington Bank Quay Train Station, Workington.

Avis car rentals outside the UK
UK customers renting cars abroad bring along a one-time use pass code, which will enable Avis to check current restrictions and penalties.

Europcar car rentals in the UK
UK driving license holders hiring a vehicle from Europcar within the UK will need to use “Share Driving License”, the new online service from the DVLA, for validation of their driving record.

To view and create a one-time passcode the driver should go to where they will be asked to submit their:
• Driving license number
• National Insurance number
• Postcode

The passcode, which will be valid for a maximum period of 21 days from the point it is generated, must be presented and still be valid when picking up any rental vehicle from Europcar.

Alternatively, provided the driver brings their National Insurance number, Europcar can help them obtain the passcode by giving them access to ‘Share Driving Licence’ when picking up the vehicle.

Europcar car rentals outside the UK
UK driving license holders hiring vehicles outside of the UK and any drivers holding a non-UK driving license are unaffected by these changes.

For all UK and non UK rentals a valid photo card driving license or the ‘old style’ UK paper license must be presented.

All other Car rentals companies what do I/your customer need to do?
• You will need to provide evidence of your driving record and this service will be free online by accessing the share your driving licence service on the DVLA website. This service is under development, updates can be found on
• You can call DVLA and give permission for your driving record to be checked verbally by a nominated person/organisation

What if I only have a Paper licence?
No changes for the paper only driving licence ,until such time as you update your licence and will be reissued with a photo card version.

Northern Ireland
At present there is no change for Northern Ireland, the counterpart remains a requirement as this is a devolved responsibility

Canada New Electronic Travel Authority (eTA) process for British people

Under Canada’s new eTA program, British citizens WILL need to obtain an online authorization before flying to Canada.

This new entry requirement is not mandatory until March 15, 2016.

However, beginning on August 1, 2015, eligible travellers will have the opportunity to go online and apply for their eTA. The earlier travellers get their eTA, the sooner they will benefit from knowing they have been pre-screened to enter Canada.

A fee of $7 is payable for processing an application for an electronic travel authorization.

An application for an electronic travel authorization must be made by means of an electronic system that is made available by the Department (Citizenship and Immigration Canada) for that purpose.

An electronic travel authorization is valid for a period of five years from the day on which it is issued to the applicant or until the earliest of the following days, if they occur before the end of that period:
(a) the day on which the applicant’s passport or other travel document expires,
(b) the day on which the electronic travel authorization is cancelled, or
(c) the day on which a new electronic travel authorization is issued to the applicant

Should you have any questions concerning the eTA program, please contact CIC directly at

Cyprus Airways

Please be advised that the Cypriot Government has today released a statement to advise that further agreement has been reached in regard to the re-protection of Cyprus Airways flight arrangements. The re-protection arrangements are now extended to passengers holding tickets from 10th February – 25th October 2015 inclusive and the re-protection arrangements can now be undertaken by any travel agency licensed by the Cyprus Tourism Organization (CTO) which includes Top Kinisis, the initial travel agency appointed by the Cypriot Government. The statement details are as follows:

Arrangements for the passengers of Cyprus Airways holding tickets for flights from 10 February to 25 October 2015


The affected passengers of Cyprus Airways, who have arranged their travel with departure days from 10 February 2015 up to and until 25 October 2015, can contact as of today, 26 January 2015, any travel agency licensed by the Cyprus Tourism Organization (CTO), in order to undertake the necessary arrangements for the issuance of a new flight ticket. Upon the reissuance of the ticket, passengers shall no longer have the right to submit a claim for reimbursement to any credit or debit card or travel insurance.

Right to use the above arrangement is given to passengers that hold tickets for Cyprus Airways flights, who did not submit an application for reimbursement to any credit or debit card or travel insurance. It is noted that affected passengers shall not bear any additional costs in relation to the reissuance of their tickets, as such costs will be undertaken by the Republic of Cyprus.

The right above shall be exercised by affected passengers by 28 February 2015. Cyprus Airways passengers that do not exercise the above right provided by the defined deadline shall not be allowed at any time thereon to claim the issue of a replacement ticket and the Republic of Cyprus shall not make any further arrangements.

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