Important travel information and recent travel & tourism updates

IMPORTANT PLEASE READ - coronavirus (COVID-19): Updated 15 Mar 20

Flight-only bookings

If your flight has been cancelled due to the COVID-19 outbreak, please DO NOT try to call us.

If your departure is within the next four weeks, email us on [email protected] if you wish to amend. If you wish to cancel, please email us on [email protected].

To help us locate your booking, please include your departure date, invoice number and airline in the subject line, and the following in your message:

• Lead passenger name
• Departure date
• Invoice number
• Airline
• Route
• Whether you wish to cancel or amend your booking

We will work through all requests in date of departure order, liaising with our airline partners to apply for refund consideration.      

Please note this may take several weeks due to the high demand.

Package holiday bookings:    

If your holiday has been cancelled due to the COVID-19 outbreak, please DO NOT try to call us.

If you have a package holiday with us departing in the next four weeks, and wish to discuss alternative dates / destinations please email us on [email protected] and one of our team will contact you. Please include your departure date and invoice number in the subject header.  

If you are travelling to a destinations affected by the COVID-19 (coronavirus) outbreak departing in the next four weeks, and wish cancel please email us on [email protected], advising invoice number and departure date.

We will work through all requests in date of departure order. 

Customers already on holiday / ‘in resort’: 

Please call us on 01772 391 198 (if possible from a land line as we are receiving feedback that mobile phones cut off after a long wait time). Our teams in resort will also be trying to reach you at your hotel or on the contact number you provided in your booking.

Please note any call made to this number that is not made from a customer in resort will be referred back to option 1 or 2. Please do not block the lines, we need to prioritise customers trying to get home.

For generic questions regarding your trip please look at our coronavirus FAQs.

Please see full travel advice from The Foreign and Commonwealth Office (FCO) here.

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Travel to Argentina - updated 13/03/20

There is an ongoing outbreak of coronavirus (COVID-19) in China, but cases have been confirmed in other countries, including Argentina. On 12 March the Argentine President announced a 30 day suspension of all international flights from the UK (as well as the whole of Europe, the US, China, Japan, South Korea and Iran) to Argentina. This suspension is expected to come into force on 16 March. The government has also imposed a mandatory 14 day self-isolation period for anyone travelling to Argentina from any of the countries listed above, in order to limit the spread of the virus.

Travel to Australia - updated 16/03/20

There is an ongoing outbreak of coronavirus (COVID-19) in Australia. The Australian authorities have introduced a number of measures to limit the spread of the virus. From midnight on 15 March, all passengers arriving in Australia from all countries are required to self-isolate for 14 days on arrival.

Travel to Barbados - updated 16/03/20

Barbados has no confirmed cases of coronavirus (COVID-19). As a precaution against the spread of coronavirus, the Government of Barbados will put anyone arriving in Barbados who has visited Hubei Province (China), Iran, Northern Italy (Lombardy, Emilia-Romagna or Veneto) and South Korea within the past 14 days into quarantine. Individuals who have visited other parts of China in the past 14 days will be screened and if necessary placed in quarantine. On March 7, the Government of Barbados announced that it was extending its quarantine protocol to the whole of Italy. Persons arriving in Barbados who had previously been in Italy in the past 14 days will be quarantined. The Government of Barbados is also advising residents of Barbados against all non-essential travel to Italy.

Travel to Bhutan - updated 12/03/20

The Bhutanese authorities have introduced a number of measures to limit the spread of the virus, including a two-week restriction on the entry of all foreign tourists, including British nationals, announced on 6 March 2020.

Travel to China - updated 10/03/20

The Foreign and Commonwealth Office (FCO) advise against all travel to Hubei Province due to the ongoing coronavirus (COVID-19) outbreak. The FCO advise against all but essential travel to the rest of mainland China (not including Hong Kong and Macao). The British Consulates-General in Wuhan and Chongqing are currently closed. If you’re in China and able to leave, you should do so. The elderly and those with pre-existing medical conditions may be at heightened risk.

The Chinese authorities continue to impose various control and quarantine measures across the country, including restrictions on movement, reduced transport, entry and exit controls for towns and villages, and isolation requirements for travel between different parts of the country. The possibility that local authorities impose mandatory quarantine in response to fresh outbreaks is high. Restrictions in place may also affect travel to Hong Kong and entry to other countries if travelling from China.

Please read the following information before travelling: https://www.gov.uk/foreign-travel-advice/china.

Travel to Guatemala - updated 12/03/20

On 11 March 2020, Guatemalan authorities announced that from Thursday 12 March 2020 all citizens of Europe, China, Korea and Iran are prohibited from entering Guatemala.

Travel to Hong Kong - updated 16/03/20

There is an ongoing outbreak of coronavirus in China and elsewhere in the region, including Hong Kong. The Hong Kong SAR Government has announced a series of measures designed to prevent the spread of the virus. These measures include the suspension or scaling back of flights, trains, ferries and buses between Hong Kong and mainland China, and the closure of most border crossings.

Travel to India- updated 12/03/20

The Government of India has announced that it will suspend all existing visitor visas for India due to the ongoing outbreak of coronavirus (COVID-19). This change will come into effect from 12:00 GMT 13th March 2020 to 15th April 2020 at the port of departure.

Travel to Israel - updated 10/03/20

On 9 March 2020 Prime Minister Netanyahu announced that all arrivals entering Israel from overseas would be subject to home quarantine measures for 14 days on public health grounds, this decision will be reviewed in 14 days. We understand that visitors who are unable to demonstrate they can undertake the home quarantine measures will be refused entry in to Israel during this time.

Travel to Jamaica - updated 16/03/20

The Foreign and Commonwealth Office advise against all but essential travel to Jamaica due to restrictions imposed by the Jamaican authorities in response to the coronavirus (Covid-19) pandemic. British nationals who wish to leave Jamaica are encouraged to make travel arrangements urgently before airlines reduce direct and indirect flight options.

Travel to Italy - updated 10/03/20

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Italy, due to an ongoing outbreak of coronavirus (Covid-19) and in line with various controls and restrictions imposed by the Italian authorities on 9 March.

Read more here - https://www.gov.uk/foreign-travel-advice/italy.

Travel to Kuwait - updated 12/03/20

Due to the ongoing outbreak of coronavirus (COVID-19) the Kuwait Government are no longer allowing non-Kuwaitis to enter Kuwait. Non-Kuwaitis arriving on flights to Kuwait will be required to board the next plane out of Kuwait, until further notice.

Travel to New Zealand - updated 16/03/20

There is an ongoing outbreak of coronavirus (COVID-19) in China, but cases have been confirmed in other countries, including New Zealand. The New Zealand authorities have introduced a number of measures to limit the spread of the virus - foreign nationals arriving from China and Iran are prevented from entry, and arrivals from all other countries – with the exception of the Pacific Islands – are required to self-isolate for 14 days on arrival.

Travel to Norway - updated 16/03/20

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Norway, due to the ongoing coronavirus (COVID-19) pandemic and in line with various controls and restrictions imposed by the Norwegian authorities. British nationals in Norway should follow the advice of the Norwegian authorities.

Travel to Oman - updated 16/03/20

On 15 March, the Omani government announced that with effect from 17 March, only Omani and GCC nationals will be allowed to enter Oman.

Travel to Peru - updated 12/03/20

There is an ongoing outbreak of coronavirus (COVID-19) in China, but cases have been confirmed in other countries, including Peru. The Peruvian authorities have introduced a number of measures to limit the spread of the virus. You should comply with additional screening measures put in place by the authorities, including at the airport. If you’re travelling from a country deemed to be of high risk for COVID-19 your temperature will be taken upon arrival. If you present symptoms, you will be seen by medical staff at the airport.

On 11 March, the government announced that all travelers coming to Peru from Spain, France, Italy and China will have to self-isolate for 14 days after their arrival in Peru. This applies to all flights (direct or indirect), and includes transfer passengers (even if they only transited through airports in these countries). Private and public school classes in Peru have been suspended until 30 March.

More information (in Spanish) is available on the Ministry of Health (Ministerio de Salud) website or or by calling the 24/7 call free number 113, sending a WhatsApp message to +51 95284263 or emailing [email protected].

Travel to Portugal - updated 16/03/20

The Foreign and Commonwealth Office advise against all but essential travel to the archipelagos of Madeira and the Azores due to travel restrictions related to the coronavirus (COVID-19) pandemic.

Travel to the Seychelles - updated 16/03/20

Airlines flying to Seychelles are instructed not to board any passengers or crew (apart from returning residents) who have been to China, South Korea, Italy or Iran in the last 14 days.

Travel to Singapore - updated 16/03/20

As of 16 March 23:59 local time, all travellers entering Singapore with a recent travel history to ASEAN countries, Japan, Switzerland and the UK will be issued with a 14-day stay at home order. They will also be required to provide proof of where they will serve the order, for example a hotel or private residence. They might also be swabbed on arrival to test for the virus.

Travel to Spain - updated 15/03/20

The FCO advises against all travel to Spain due to restrictions put in place by the Spanish government in response to the outbreak of coronavirus (Covid-19).

Travel to South Africa- updated 16/03/20

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to South Africa. This is due to the South African authorities announcing measures restricting individuals entering South Africa if they have come from various countries affected by coronavirus (COVID-19), including the United Kingdom. These measures will come in to effect as of 18 March.

Travel to Turkey - updated 15/03/20

In response to the coronavirus (COVID-19) crisis, Turkey has announced that flights between Turkey and Germany, France, the Netherlands, Denmark, Norway, Austria, Belgium and Sweden will be suspended from 8am (local time) on 14 March until 17 April. You should check with your airline before travelling.

Travel to Tunisia - updated 13/03/20

On 12 March, the government of Tunisia announced that it would instruct all those travelling from or via 21 countries, including the UK, to self-isolate for a period of 14 days upon arrival in Tunisia. The list of countries in full is – Austria, Australia, Bahrain, Belgium, China, Denmark, France, Germany, Italy, Iran, Japan, Malaysia, the Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, the UK, and USA. We are urgently seeking clarity from the Tunisian government regarding what this will mean in practice.

Travel to Vietnam - updated 11/03/20

Due to the Coronavirus outbreak, the Vietnamese government will cancel and deny all visas for Great Britain, China, South Korea, Denmark, Norway, Finland, Sweden, Germany, France, Spain, Italy and Iran passport holders.

Travel to the United Arab Emirates - updated 16/03/20

On 14 March the UAE announced new restrictions on travel stating that from 17 March, the UAE will temporarily suspend the issuance of all visas, with the exception of diplomatic passport holders. As of 15 March, we understand the UK is included in a list of countries for whom visa on arrival is still available, however this should be checked before travel. Visitors and returning residents may be tested on arrival and be required to self-isolate.

Travel to the USA - updated 15/03/20

Effective from midnight Friday 13 March, the US Government will not permit entry to the USA of any non-US nationals, including British nationals, who have visited (or are resident in) Schengen Area countries 14 days or less prior to their travel to the USA.

Theme parks - updated 13/03/20

Disney Parks and Cruise Line temporary closure 13/03

The Walt Disney Company has announced the temporary closure of all Parks including Walt Disney World in Florida, Disneyland Resort in California and Disneyland Paris Resort. The closures will commence on 14 March in California and 15 March in Florida and Paris, and last through to the end of the month. In addition all sailings on Disney Cruise Line have been suspended from 14 March through to the end of the month. The hotels and retail complexes at both Walt Disney World and Disneyland Paris will remain open until further notice. 

Universal Orlando Resort and Universal Hollywood Studios temporary closure 13/03

It has been announced Universal Orlando Resort will temporarily close on 15 March until the end of the month, and Universal Hollywood Studios will also close from 14 March to the end of the month. Universal Orlando hotels and Universal CityWalk in California and in Florida are to remain open. 

Changing your flights

Many airlines have removed the change fee on flight bookings made throughout March. Please see a list of applicable airlines and flexible changes below. Change fees are waived. Any increases in fares or taxes still need to be paid. View list here.

For all the latest travel advice and updates, please always check the FCO website before travel

Click here to be redirected to the FCO website.

Travel to South Africa: updated Nov 19

Over 430,000 British tourists visit South Africa each year. Most visits are trouble-free, but a small number of British people encounter problems in South Africa. You should take sensible precautions to protect your safety. 

Please read the following information before travelling: https://www.gov.uk/foreign-travel-advice/south-africa.