COVID-19: Please click here for latest updates, including airline refund policies

Coronavirus cancellation information

If your trip was cancelled by an airline due to Coronavirus, please see
the following information regarding cancellation, refund policies and processing times

Flight only refunds

As a booking agent for the airlines, your money is sent to the airline after you book. When you request a refund we then need to await the return of monies from the airline before the funds can be returned to you.

  • As your airline ticketing agent, we passed the monies you paid us to the airline as soon as your flight was ticketed.
  • Refunds due on any flight only bookings are dependent on the airlines’ own refund policy.
  • Please ensure you have completed this request form for us to respond to you.
  • If we have received the refund from the airline we aim to refund the monies to the original form of payment shortly afterwards. Please understand that some airlines are taking many months to process refunds, but this does vary by airline. We cannot pass the refund to you until we have it from the airline.
  • To view individual airline refund policies and the approximate time it is taking to process, please see 'Airline policies' below.

If you are due to travel outside the next two months, please do not contact us yet as we are prioritising customers with imminent travel dates.

Package holidays, accommodation only and car hire refunds

      • Refunds due on any bookings due to depart prior to 16 March 2020 will be prioritised
      • Refunds due on any bookings due to depart on or after the 16 March 2020 will be processed on a rolling weekly basis in departure date order, as follows:
If you were due to depart before the end of Your refund will be processed from
Week ending 28 June 2020 Week commencing 10 August 2020
Week ending 05 July 2020 Week commencing 17 August 2020
Week ending 12 Jul 2020 Week commencing 24 August 2020
Week ending 19 Jul 2020 Week commencing 31 August 2020
Week ending 26 July 2020 Week commencing 07 September 2020
Week ending 02 August 2020 Week commencing 14 September 2020
Week ending 09 August 2020 Week commencing 21 September 2020
Continue on a rolling basis Continue on a rolling basis
(This table applies to package, accommodation and car hire refunds only)

Airline policies

A summary of the cancellation/refund policies of our major airline partners

Click here to complete the Amendment/cancellation enquiry form

For questions relating to amendments/cancellations/refunds please look at our coronavirus FAQs.

Please see full travel advice from The Foreign, Commonwealth and Development Office (FCDO) here.

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