Coronavirus cancellation information

Airline policies

• Virgin Atlantic

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded (refunds are typically taking 100 days to be logged and processed by Virgin Atlantic).

• British Airways

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded.

• Emirates

  If your flight was cancelled by the airline you will be issued with a voucher. Should you be unable to travel for 12 months from the date the voucher was issued, you will be entitled to a refund or to extend the voucher for another year (please be aware that there are severe delays in refunds due to heavy volumes).

• Aer Lingus

  If your flight was cancelled by the airline you will receive a full credit or you can apply for a refund.

• Air Canada

  If your flight was cancelled by the airline, you will receive a full credit, which can be used towards future travel. Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

• Air China

  If your flight was cancelled by the airline, you can apply for a refund

• Air France

  If your flight was cancelled by the airline you can obtain a travel voucher valid for one year. This voucher will be refundable after one year if not used.
  

• Air New Zealand

  If your flight was cancelled by the airline, a refund may be permitted dependant on the original conditions of your fare.

• Air Transat

  If your flight was cancelled by the airline you can obtain a travel voucher. Cancelled travel from the UK to Canada may be eligible for a refund.

• Alitalia

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded.

• American Airlines

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded.

• Bangkok Airways

  All flights between 7 - 30th Apr 2020 have been cancelled, passengers can request a full refund if affected.
  

• Cathay Pacific

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded

• Delta Air Lines

  If your flight was cancelled by the airline you can rebook/get an eCredit for future travel and, in some instances, you may be entitled to request a refund.
  

• Etihad

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded (subject to conditions).

• EVA Air

  If your flight was cancelled by the airline it can rebooked onto another flight or refunded.
  

• Finnair

  If your flight was cancelled by the airline you can rebook, choose a gift voucher or a refund (average refund handling time by the airline is approximately 8 weeks).

• Gulf Air

  If your flight was cancelled by the airline you can request a refund, or choose a voucher.

• Icelandair

  If your flight was cancelled by the airline a voucher will be issued for the value of the unused ticket.

• Kenya Airways

  If your flight was cancelled by the airline you can request a refund in the form of a voucher.

• KLM

  If your flight was cancelled by the airline you can obtain a travel voucher valid for one year. This voucher will be refundable after one year if not used.

• Kuwait Airways

  If your flight was cancelled by the airline, you may apply for a refund.

• Lufthansa

  If your flight was cancelled by the airline, you may keep your ticket and rebook or apply for a refund.

• Malaysia Airlines

  If your flight was cancelled by the airline you can request a voucher or apply for a refund
  

• Norwegian

  If your flight was cancelled by the airline you can request a refund of your unused ticket, or choose a voucher that can be used for your next trip. Netflights has so far not received refunds from Norwegian.

• Qantas

  Flights impacted by Coronavirus related travel restrictions can be cancelled and replaced by a travel voucher, or refunded.

• Qatar Airways

  If your flight was cancelled by the airline you can request a refund, or choose a voucher that can be used for your next trip.

• Singapore Airlines

  If your flight was cancelled by the airline you can keep the value of your ticket as flight credits or request a refund.

• SriLankan Airlines

  If your flight was cancelled by the airline you can change your travel free of charge, or you can submit a refund request (applicable fare rules apply).

• TAP

  If your flight was cancelled by the airline a voucher will be issued for the value of the unused ticket.

• Thai Airways

  If your flight was cancelled by the airline you can change your ticket or request a refund. Due to the restructure of the airline, there is currently no timescale for refunds.

• Turkish Airlines

  If your flight was cancelled by the airline you can change your ticket or request a refund (please be aware that there are delays in refunds due to heavy volumes).

• Vietnam Airlines

  In the event of cancelled flights departing from UK or EU or cancelled connecting flights, the affected tickets are refundable while refund restrictions are waived.

• Westjet

  If your flight was cancelled by the airline you can request a refund, or choose a voucher. Refunds can only be submitted approximately 2 months after the flight date. The estimated refund date would be 4-6 weeks later.

• United Airlines

  If your flight was cancelled by the airline/due to government mandates you can request a refund, or choose a voucher.