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Proudly part of the dnata Travel Group
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Learning & development and career progression


Induction training

Your first few days and weeks in the business will very much depend on your role!

All Travel Sales Consultants go through a 3-week induction programme in a classroom environment, before joining the ‘skills zone’ in the sales centre. You’ll spend 3-6 weeks in this area, more if necessary, as everyone learns at a different rate. In this area of the sales centre, you will work with dedicated coaches who will help you put into practice what you have learnt in the training environment, as well as talking to our customers. Once your progress is at the required level, you will join your team, reporting into a Sales Team Manager.

For roles within our Operations Team, there is also a classroom based induction course for a week, before joining the department for more ‘on-the-job’ training.

In more senior roles, inductions will be arranged by your Line Manager. This may include some system training, meeting with other members of your team and other departments and managers.


Learning & development

As well as being responsible for induction training, the Learning and Development team provide on-going development and support for all areas of the business.

They also support changes across the business, whether this is new system, product, policy or process. This could include supporting Team Managers with team briefs for new procedures or providing training for the whole business when a new system or product is introduced.


Career progression

We offer the opportunity to progress to other roles within the business either in different departments or by moving to more senior roles within the same division.

For example many of our Sales Team Managers started their careers with us as Travel Sales Consultants. One of our L&D Facilitators joined the business as a Ticketing Clerk and our Head of Aviation who joined as a trainee when he was just 16 years old.

Most roles are advertised internally as well as externally, so if our people have the skills and experience required for a role, they can apply and progress their career with the business.

Most roles are advertised internally as well as externally, so if our people have the skills and experience required for a role, they can apply and progress their career within Gold Medal Travel.

Everyone has regular performance development reviews where they agree objectives with their Line Manager to enable them to achieve their goals.


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