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'Best Flight Booking Website'
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Where can we take you?

Book with confidence is part of the Gold Medal Travel Group – itself a member of the dnata Group family and part of the Emirates Group, one of the world’s largest air and travel services providers. Established for 40 years, we aim to give you the ultimate holiday experience at an affordable price - we are your one stop shop for all your travel arrangements.

Book with confidence and travel flexibly with zero date change fees on new flight only bookings this March
We’re removing the change fee on new flight bookings made throughout March. Please see a list of applicable airlines and flexible changes below. Change fees are waived. Any increases in fares or taxes still need to be paid. 



Airline Sales Date Original Travel Date Rebookable Travel Period  Rebook by
Aer Lingus 6 March onwards till 31 May 2020 20 Mar 20 - 20 Mar 21 30 Apr 2020
Aeroflot issued before 31 May 20   31 Dec 2020  
Aeromexico (all destinations except USA) 9 - 31 March 1 Mar 20 - 31 May 20 31 October 2020 31 October 20
Air Arabia anytime till  31 March 9 Mar - 31 May 20 31 December 2020 31 May 2020
Air Canada 4 - 31 March till 31 March 2021 31 March 2021  
Air Europa 5 - 16 March till 30 Jun 20 12 months of original booking date  
Air France / KLM 3 - 31 March n/a 31 May 2021  
Air Malta till 31 March 20   31 Dec 2021 30 Apr 2020
Air Mauritius till 30 April 20 till 30 Jun 2020 one year from date of issue credit voucher 31 Jul 2020
Air New Zealand 5 - 31 March   anytime  
American Airlines 1 - 31 March 1 Mar 20 - 30 Jan 21 one year of original ticket issue date  
Blue Air 10-22 March   till 14 June 20  
British Airways 3 Mar  - 31 May  till 31 Dec 2020 within 12 months of original departure date  
Caribbean Airlines issued before 31 Mar 20 3 Feb - 30 Jun 20 one year of original ticket issue date  
Cathay Pacific issued between 9 Mar - 20 Apr   completed by 28 Feb 2021  
Delta 1 - 31 March   28 February 2021  
easyJet all until further notice   28 February 2021  
Emirates 5 - 31 March till 30 Jun 20 ticket validity Original ticket can be kept as credit for a new ticket for up to 760 days
Etihad Airways 8 Mar - 7 April till 30 Jun 20 30 June 2020,  or get credit for travel to end April 2021  
Hawaiian Airlines 1 Mar - 31 May 20   one year of original ticket issue date  
Iceland Air 3 - 31 Mar 20 till 31 Dec 2020 travel completed by  1 Jan 2021 prior to original departure date
Kenya Airways before 31 May 20 till 31 May 2020 anytime 31 March 2020
Latam 6 - 22 March, 31 Dec 20 till 31 Dec 2020 anytime 14 days before original departure date
Lufthansa/Austrian/Swiss/Brussels till 19 Apr 20 30-Apr-21 30 April 2021 31 Aug 20
Malaysia Airlines before 31 March   Travel completed by 31 Dec 2020 30 Jun 20
Norwegian 6 - 22 March   7 Mar - 31 August 2020   
Qatar Airways before 27 Sep 20 till 30 Sep 2020 within original ticket fare and validity 3 days prior to departure of first segment
Qantas all until further notice till 31 Jul 2020 31 Dec 2021 30 Apr 2020
Royal Brunei any time till 31 May 2020 by 30 Sep 2020  
Singapore Airlines 5 - 31 March till 30 Apr 20 completed by 31 March 2021  
Sun Express before 30 Apr 20 7 Mar - 30 Jun 2020 31 October 2020 31 May 2020
Thai Airways before 30 Apr 20   till 15 Dec 20  
Turkish Airlines 21 Mar - 21 Apr 20 31-Dec-20 28 Feb 2021 31 Dec 2020
United Airlines 3 Mar - 30 Apr 20 anytime one year of original ticket issue date  
Vietnam Airlines issued before 30 Jun 20 11 Mar  - 30 Jun 20 31 Dec 2020  
Virgin issued 12 - 31 May 20 till 30 Dec 20 30 April 2021  
Vueling all until further notice till 30 May 31 Dec 2020 is a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct.

In 2019 we were named as ‘Which? Recommended provider’ in ‘Flight Booking Sites’ category, and, we collected ‘Best Flight Booking Website’ at 2019 British Travel Awards.

Plus, we are proud to have achieved Platinum ‘Trusted Service Award’ status from Feefo – the consumer review site based on genuine reviews from real people.

This website is intended primarily to provide services to residents of the UK and all bookings are subject to our terms and conditions found here.

Protection we offer:


Online bookings

Package holidays (Flight + Hotel)

  • ATOL protected

If you book a package holiday including a flight, this will be ATOL protected.  Our ATOL number is 2916. In the unlikely event of our insolvency, the CAA will ensure you are not stranded abroad, and will arrange to refund you any money you have paid to us for an advance booking. For further information visit the ATOL website at   An option for Airline Failure Protection is also offered on all our holidays that include a flight so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available), or issue you with a refund, as appropriate.


Flights on

  • Tickets issued within 24 hours
  • Airline Failure Protection option

If you book a flight on our website and pay in full at the time of booking, we will issue your flight tickets immediately.  This will provide you with the security of knowing you have a valid ticket for travel even in the unlikely event we cease to trade.   This means your airline ticket does not need to be ATOL protected by us.    An option for Airline Failure Protection is offered on all flight bookings so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available), or issue you with a refund, as appropriate.  *In a small number of cases, a flight only may be ATOL protected by us depending on the type of fare, airline and timing which tickets are issued.  Where this is the case this will be shown on our website and your confirmation invoice.


Accommodation and/or car hire bookings without a flight

  • Check your Travel Insurance / Pay by Credit Card

These are not subject to a scheme of financial protection.  If this is important to you, we recommend you obtain suitable travel insurance to provide cover for these arrangements.  You may also have some protection if you book and pay with a credit card.


Flights and holidays booked by telephone

  • Ask for details

Any bookings made through our call centre will be made through Netflights Holidays and will be subject to their financial protection arrangements. You will be advised at the time of booking what financial protection applies as this may vary depending upon the type of product you have booked. More details can be found in Netflights Holidays terms and conditions.


Your travel protected

  • flights-protected
  • holidays-protected


If you would like any further information or advice, our friendly travel advisors are ready to take your call.

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