Cancelling your booking - FAQs

Do you need to cancel your booking?

• How much will it cost to cancel my booking?

  a) Package holidays
  More than 70 days prior to departure deposit only.
  70 - 57 days the higher of 30% of the total cost or loss of deposit.
  56 - 29 days the higher of 50% of the total cost or loss of deposit.
  28 - 15 days the higher of 80% of the total cost or loss of deposit
  14 days or less 100% of total cost.
  
  b) For accommodation only bookings
  More than 70 days prior to departure deposit only.
  70 - 57 days the higher of 30% of the total cost or loss of deposit.
  56 - 29 days the higher of 60% of the total cost or loss of deposit.
  28 - 8 days the higher of 80% of the total cost or loss of deposit.
  7 days or less 100% of total cost.
  
  c) Single component
  Please note to process a cancellation you must contact our customer service team on 01772 386366. Any previously quoted fees are quotes only and you will be advised of the relevant cancellation charge when the cancellation is processed. Please note it is possible that there will be a difference between the quote and the actual cancellation charge at the time of processing. Many of our flight fares are subject to airline terms which mean they have no refund value at all if cancelled. Your airline cancellation charge is displayed during the booking journey under 'fare rules'.

  Except for ‘accommodation only’: Cancellation charges vary depending on the services booked and will be higher the later you cancel and will be advised at the time of booking. In all cases a minimum cancellation fee of £50 will apply.
  
  *Please note some airlines will class the booking as a ‘no-show ‘and levy 100% cancellation penalty if cancelled within 24 hours of departure. If you fail to travel on any sector of your itinerary as booked, the airline will treat this as a no-show and cancel all remaining flight sectors and could levy full cancellation penalties*

• How do I cancel my booking?

  Should you wish to cancel your booking please contact our Customer Service team who will be able to advise you accordingly. For online bookings please call 01772 386366 and for Netflights Holidays bookings beginning with the reference 'PR', call our UK based travel experts on 0203 139 7579 (calls charged at a local rate).

• I need to cancel my booking due to illness or bereavement

  In the unfortunate event that you need to cancel your arrangements due to illness or bereavement, please advise our Customer Service representative at the time. It is possible that some suppliers may offer a refund outside the standard terms and conditions of the purchased services.
  
  Should you wish to claim a refund due to this, supporting documentation will be required and will be advised to you at the time of cancellation.

• Will I get a refund when I cancel my booking?

  Any refund will depend on the cost of cancellation as per Netflights.com’s terms and conditions, and you will be advised of these at the time of cancellation.

• I am expecting a refund, when will I receive this?

  Once a refund has been processed this can take up to 5 working days to show as a credit to your account.