Your travel documents

A guide to your Netflights travel documents

• What do my documents look like?

  Confirmation letter example
  
  

  Confirmation invoice example
  
  

  E-ticket example
  
  

• When will I get my documents?

  We will send your invoice via email within 24 hours of you confirming your booking.

  Departure documents including e-ticket

  Booked on the website:
  We will send your documents including your e-ticket via email within 24 hours of you confirming your booking.

  Booked via the call centre:
  As we offer deposits and provide package holidays, documents will not be despatched until 21 days prior to departure. These will be emailed to the address provided at the time of booking or sent via the post if you have not provided an email address.

• How can I view and print my documents?

  Using your Netflights.com booking reference, you can access and print your own documents using the My Trip facility here. Your documents will only be available once payment has been made in full.

• What happens if I lose my documents?

  You can re-print your documents using the My Trip facility here. If you do not have access to a printer please email [email protected] and we will send you a hard copy in the post.

• What happens if my documents are incorrect?

  It’s really important that you have the correct information on your documents, so please call our dedicated customer service team. For online bookings please call 01772 386366 and for telephone bookings please call 0843 178 6649 (calls cost 7p per min plus your phone company's access charge) who will be happy to assist you with your query.

• What is an e-ticket?

  Your e-ticket or ‘electronic ticket passenger travel document’ is the document you will need to take with you to the airport to check-in for your flight. This has replaced the traditional paper ticket. Open 'What do my documents look like?' above to see example.

• Is my e-ticket my boarding pass and if not, when will I receive my boarding pass?

  Your e-ticket is a separate document to your boarding pass. Your boarding pass can be obtained either through online check-in directly on the airline’s website, or if this facility is not available with the airline, directly at the time of check-in. Please note that most low-cost airlines insist that online check-in is completed and boarding pass printed prior to arrival at the airport.

• What reference do I need to access the airline’s website?

  You will find the information you need to access the airline’s website on your e-ticket, under airline information. Open 'What do my documents look like?' above to see example.

• Do I need to print my documents?

  Yes. Occasionally airlines may issue a paper ticket, which is an old-style cardboard ticket/coupon. If you have a paper ticket, this must be presented at the airport otherwise you will not be able to board the plane. Some of our suppliers are required to collect your travel vouchers on redemption of the service they are providing, so it is important that prior to travel you ensure that you hold a paper copy of all relevant travel documents to exchange at the point of check-in or rental collection.

• I think part/something is missing from my documents, what do I do?

  It’s really important that you have the correct information on your documents, and you are in possession of all your travel vouchers. Please call our dedicated customer service teams; for online bookings please call 01772 386366 and for telephone bookings please call 0203 139 7579.

• When will I get hotel, tour, car parking and/or transfer vouchers?

  We will send your invoice via email within 24 hours of you confirming your booking.
  
  Please note all documentation should be taken with you on your trip. Although some suppliers do not require the voucher to be presented on arrival, the majority will require this as form of payment. For customers with pre-arranged tours or transfers it is advisable that you reconfirm pick up times with the supplier locally.
  

• When will I get my car hire voucher?

  We will send your invoice via email within 24 hours of you confirming your booking. If you have opted to receive these by post, these will be sent to you 21 days prior to departure.
  
  You will need to ensure that you take the following items with you to enable you to collect your car:

  • A copy of your full driving licence (including the main paper copy for new licences).
  • The car voucher from us, printed from our voucher email to you.

  
  Failure to supply these items may result in you having to pay again, or not being able to collect your car at all. Minimum age limits with our suppliers may apply depending on the country of hire or car hire supplier. Please ensure you check the car hire terms and conditions.