Problems with booking?

Having problems making your booking online?

• I have had an error message when trying to book online, what should I do?

  If you are in any doubt whether your online transaction has been successfully completed, please contact our customer service team on 01772 386366 during office hours. Outside these hours, until 9pm you can contact our reservation team on 0203 139 7579.

• Has my booking confirmed?

  If you are in any doubt whether your online transaction has been successfully completed, please contact our customer service team on 01772 386366 during office hours. Outside these hours, until 9pm you can contact our reservation team on 0203 139 7579.

• I have received a blank invoice?

  Please contact our customer services team who will be able to assist you further. For online bookings please call 01772 386366 and for bookings made over the phone (beginning with the reference 'PR') call 0203 139 7650.

• I have received a blank e-ticket

  Please contact our customer services team who will be able to assist you further. For online bookings please call 01772 386366 and for bookings made over the phone (beginning with the reference 'PR') call 0203 139 7650.

• It's an emergency, I'm trying to get hold of someone and you are closed?

  For emergencies, such as:

  • denied boarding
  • if you are in-resort and unable to collect your car hire
  • if you are in-resort and unable to check into your hotel

  EMERGENCY ONLY:
  01772 550185 (for bookings made online)
  0203 139 7650 (for telephone bookings)
  
  If it is NOT an emergency issue, please call us on the number below during office hours and we can help.
  
  FOR ANYTHING ELSE:
  01772 386366 (for bookings made online)
  0203 139 7579 (for telephone bookings)