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Important travel information and
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IMPORTANT PLEASE READ - coronavirus (COVID-19): Updated 26 Mar 20 at 15:39
With the latest news from the FCO advising against all but essential international travel, please check this page regularly for updates.With the latest news from the FCO advising against all but essential international travel, please check this page regularly for updates.
The COVID-19 (coronavirus) outbreak has created an unprecedented and challenging situation, and many of you are anxious about what it means for the flights and holidays you have booked with us.
At Netflights we’re doing everything we can to help you, and are working with our suppliers to answer the many questions and enquiries you have been sending us. We wish to reassure you that, while we know these are difficult circumstances and we appreciate your patience, the full resources of dnata Travel Group – a worldwide family of well-established travel businesses of which Netflights is a part – are focused on helping you. And, thanks to our ABTA membership and ATOL bonding, your money is safe.
In light of the Foreign & Commonwealth Office decision to implement exceptional advice against all but essential travel worldwide for a 30 day period, we are taking steps to protect both our customers and our business in a sustainable way. We are therefore applying the following policies for customers due to travel from 18th March up to and including 30th April 2020. Please read them carefully.
If you are due to travel during that period, please do not call us. Our team will be in contact to discuss your options. There is a very large number of enquiries for us to get through, so please be aware it will take time. You are not being ignored, and we thank you for your patience and understanding.
Flight-only bookings:
We are now cancelling outbound flight-only bookings on a rolling-per day basis and will be contacting customers in due course to explain their options. Please note, this does not include those customers currently overseas who need to get back to the UK, or who are trying to return home from the UK to their country of residence.
- If you have a flight-only booking due to depart up to and including 30th April 2020, and wish to AMEND please email us on [email protected]
- If you have a flight-only booking due to depart up to and including 30th April 2020, and wish to CANCEL/has been CANCELLED please email us on [email protected]
If you wish to cancel your flight-only booking we will endeavour to seek a refund from our airline partners on your behalf. Once we have more information from the airline we will be in touch to confirm the next steps. We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.
To help us locate your booking, please include your departure date, booking reference/invoice number and airline in the subject line, and the following in your message:
- Lead passenger name
- Departure date
- Invoice number/booking reference
- Airline
- Route
- Whether you wish to cancel or amend your booking
If you have a flight-only booking and are due to travel on or after the 1st May 2020, normal Terms & Conditions currently apply.
Package (flight + hotel) bookings:
We are withdrawing all package holidays bookings (flight + hotel booked on the same day) due for travel between 18th March up to and including 30th April 2020.
As a valued customer we appreciate your continued support and would encourage a future booking. We will therefore automatically issue customers holding an affected booking with a credit note.
Credit note terms and conditions:
- The full value of the original booking will be held against your booking reference number.
- If we have only received part payment on the original booking then we will only credit the amount received to date.
- Any amendment fees on the original booking will not be included in the credit held.
- The new booking can be made immediately up until 30 September 2020.
- The new booking can depart anytime between 01 July 2020 and 31 March 2021, some airlines have extended travel for departures after this date*.
- The new booking must include flights with the original airline, however a new destination may be permitted*.
- In most cases suppliers will not allow passengers changes, therefore all passengers noted on the original booking must travel on the new booking.
- If the new booking is of a higher value than the original, all additional costs must be paid.
- If the new booking is of a lower value than the original no cash refund will be due however we will issue a further credit note.
*Subject to supplier. Our call centre can provide further details on request.
If this option isn’t suitable for you, we will endeavour to seek a refund from our suppliers on your behalf. Details of how to claim a refund will be contained in the email we send when we issue your credit note.
If you have a package booking and are due to travel on or after the 30th April 2020, normal Terms & Conditions currently apply. If you wish to discuss alternative dates / destinations please email us on [email protected] and one of our team will contact you. Please include your departure date and invoice number in the subject header. If you wish cancel, please email us on [email protected], advising invoice number and departure date.
We will work through all requests in date of departure order.
Please note this may take several weeks due to the high demand.
Accommodation-only bookings:
We understand you will almost certainly be unable to travel to your chosen destination and therefore use your accommodation stay. We are therefore withdrawing all accommodation-only bookings due to travel up to and including 30th April 2020.
As we are acting as an agent we will endeavour to seek a refund from the accommodation supplier on your behalf. Once we have more information from the supplier we will be in touch to confirm the next steps.
Customers already on holiday / overseas:
If you are already on holiday and require urgent assistance to get home, please follow this advice:
- In the first instance, please try to contact your airline (see airline links below). In this unprecedented situation, airlines are each taking an individual approach so it’s best to go direct and see how they can provide immediate help.
- Check the airline’s website. We are finding that we are not always being given immediate visibility of some airline’s repatriation flight plans, and details may first be available online.
- Please ensure you have added your correct and current mobile phone information to the ‘Manage My Booking’ section of your airline’s website so they can contact you directly if they need to.
- If you still need assistance our helpline line is open and taking calls – please call 01772 391 198 (please note, we are receiving a high volume of calls and wait times could be substantial).
- It may also be necessary for you to contact the British Embassy, High Commission or Consulate in the area you are in. Please click here for all the local contact details: https://www.gov.uk/world/embassies
We understand this is a difficult situation and we are doing our best to assist as much as possible. Thank you for your continued patience.
Is my flight still going?
Click links to be directed to your airline's website For generic questions regarding your trip please look at our coronavirus FAQs.
Please see full travel advice from The Foreign and Commonwealth Office (FCO) here.
Summary of latest FCO advice
Please see full travel advice from The Foreign and Commonwealth Office (FCO) here-
Argentina - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Argentina, due to travel restrictions implemented by the Argentine Government related to the coronavirus (COVID-19) pandemic.
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Australia - updated 16/03/20
There is an ongoing outbreak of coronavirus (COVID-19) in Australia. The Australian authorities have introduced a number of measures to limit the spread of the virus. From midnight on 15 March, all passengers arriving in Australia from all countries are required to self-isolate for 14 days on arrival.
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Bahamas - updated 17/03/20
The Foreign and Commonwealth Office advise against all but essential travel to The Bahamas. Due to concerns about coronavirus (COVID-19), the Bahamian authorities have introduced a number of precautionary measures, including entry restrictions.
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Barbados - updated 17/03/20
Barbados has no confirmed cases of coronavirus (COVID-19). As a precaution against the spread of coronavirus, the Government of Barbados will put anyone arriving in Barbados who has visited Hubei Province (China), Iran, Northern Italy (Lombardy, Emilia-Romagna or Veneto) and South Korea within the past 14 days into quarantine. Individuals who have visited other parts of China in the past 14 days will be screened and if necessary placed in quarantine. On March 7, the Government of Barbados announced that it was extending its quarantine protocol to the whole of Italy. Persons arriving in Barbados who had previously been in Italy in the past 14 days will be quarantined.
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Bhutan - updated 12/03/20
The Bhutanese authorities have introduced a number of measures to limit the spread of the virus, including a two-week restriction on the entry of all foreign tourists, including British nationals, announced on 6 March 2020.
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Canada - updated 17/03/20
The Canadian authorities have published a number of recommendations to limit the spread of the virus. All travellers arriving in Canada are being asked to self-isolate for 14 days as a precaution. Boats and cruise ships carrying more than 500 people will be banned from docking at Canadian ports until July. The number of airports receiving international flights are being limited to allow for enhanced screening of incoming travellers.
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China - updated 10/03/20
The Foreign and Commonwealth Office (FCO) advise against all travel to Hubei Province due to the ongoing coronavirus (COVID-19) outbreak. The FCO advise against all but essential travel to the rest of mainland China (not including Hong Kong and Macao). The British Consulates-General in Wuhan and Chongqing are currently closed. If you’re in China and able to leave, you should do so. The elderly and those with pre-existing medical conditions may be at heightened risk.
The Chinese authorities continue to impose various control and quarantine measures across the country, including restrictions on movement, reduced transport, entry and exit controls for towns and villages, and isolation requirements for travel between different parts of the country. The possibility that local authorities impose mandatory quarantine in response to fresh outbreaks is high. Restrictions in place may also affect travel to Hong Kong and entry to other countries if travelling from China.
Please read the following information before travelling: https://www.gov.uk/foreign-travel-advice/china.
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Colombia - updated - 17/03/20
The Foreign and Commonwealth Office (FCO) advises against all but essential travel to Colombia, due to various controls and restrictions being imposed by the Colombian authorities in response to the ongoing global coronavirus (COVID-19) pandemic.
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Dominican Republic - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the Dominican Republic, due to travel restrictions imposed by the Dominican government in response to the coronavirus (COVID-19) pandemic.
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Egypt - updated 17/03/20
The FCO advise against all but essential travel to the rest of Egypt.
The Egyptian government has announced that flights to and from Egypt will be suspended at 12 noon on 19 March until 31 March.
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Guatemala - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Guatemala with immediate effect. Covid-19 additional restrictions announced by the President are to be implemented from 15 March 2020.
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Hong Kong - updated 16/03/20
There is an ongoing outbreak of coronavirus in China and elsewhere in the region, including Hong Kong. The Hong Kong SAR Government has announced a series of measures designed to prevent the spread of the virus. These measures include the suspension or scaling back of flights, trains, ferries and buses between Hong Kong and mainland China, and the closure of most border crossings.
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India - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to India. The Government of India has announced that passengers from the UK (and the EU and Turkey) will be prohibited from entering India. Airlines will not permit passengers from those countries to board planes from 1200 GMT on 18 March 2020. The restrictions are due to be in place until at least 31 March 2020. This does not affect British Nationals already in India who should follow the advice of local authorities.
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Israel - updated 10/03/20
On 9 March 2020 Prime Minister Netanyahu announced that all arrivals entering Israel from overseas would be subject to home quarantine measures for 14 days on public health grounds, this decision will be reviewed in 14 days. We understand that visitors who are unable to demonstrate they can undertake the home quarantine measures will be refused entry in to Israel during this time.
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Italy - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Italy, due to an ongoing outbreak of coronavirus (Covid-19) and in line with various controls and restrictions imposed by the Italian authorities on 9 March.
The Italian authorities have advised against travel for tourism purposes throughout Italy, and that tourists already on holiday in Italy should limit their movements to those necessary to return to the place where they live. -
Jamaica - updated 16/03/20
The Foreign and Commonwealth Office advise against all but essential travel to Jamaica due to restrictions imposed by the Jamaican authorities in response to the coronavirus (Covid-19) pandemic.
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Kuwait - updated 17/03/20
Due to the ongoing outbreak of coronavirus (COVID-19) the Kuwait Government are no longer allowing non-Kuwaitis to enter Kuwait. Non-Kuwaitis arriving on flights to Kuwait will be required to board the next plane out of Kuwait, until further notice. The authorities have instructed that there will be no commercial flights out of, or into, Kuwait after midnight on 13 March until further notice.
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Maldives - updated 17/03/20
The Government of Maldives has declared a Public Health Emergency, effective until 10 April. For 14 days, effective from 14 March, travel from and to resorts from all inhabited islands is suspended. Excursions to islands other than the one in which you are resident are being limited, and public spaces like parks or sports grounds are temporarily closed.
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Mauritius - updated 17/03/20
The Mauritius authorities have introduced precautionary measures.There are enhanced quarantine procedures at entry points to Mauritius such as airports and ports. Health authorities may carry out extended health checks on arrival. Any passenger showing symptoms of coronavirus may be placed in quarantine for up to 14 days. You should comply with any additional screening measures by the authorities if asked to go through extra checks.
As a preventative measure against the spread of coronavirus, the Government of Mauritius has announced that any person who has travelled to China since 19 January, or South Korea since 10 February, or Iran or Italy since 14 February, will not be permitted to clear immigration and enter Mauritius.
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Mexico - updated 17/03/20
If you present symptoms upon arrival at an airport in Mexico, you should ask for the International Health Team (“Sanidad Internacional”). If you present symptoms after having entered the country, you should call 800 0044 800.
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Namibia - updated 17/03/20
Cases of coronavirus (COVID-19) have been confirmed in Namibia. The Namibian authorities have introduced a number of measures to limit the spread of the virus. Air routes to and from Namibia are disrupted.
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New Zealand - updated 16/03/20
There is an ongoing outbreak of coronavirus (COVID-19) in China, but cases have been confirmed in other countries, including New Zealand. The New Zealand authorities have introduced a number of measures to limit the spread of the virus - foreign nationals arriving from China and Iran are prevented from entry, and arrivals from all other countries – with the exception of the Pacific Islands – are required to self-isolate for 14 days on arrival.
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Norway - updated 16/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Norway, due to the ongoing coronavirus (COVID-19) pandemic and in line with various controls and restrictions imposed by the Norwegian authorities. British nationals in Norway should follow the advice of the Norwegian authorities.
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Oman - updated 17/03/20
On 15 March, the Omani government announced that with effect from 17 March, only Omani and GCC nationals will be allowed to enter Oman. On 16 March, this was extended to include foreign nationals with valid resident visas. Anyone entering Oman from 17 March 2020 will be required to self-quarantine.
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Pakistan - updated 17/03/20
On 13 March the government announced the closure of the border with Iran, Afghanistan and Sost border with China and that all outgoing and incoming international flights are limited to Karachi, Islamabad and Lahore airports only.
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Peru - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Peru, due to the ongoing coronavirus (COVID-19) pandemic and in line with various controls and restrictions imposed by the Peruvian authorities as part of a nationwide State of Emergency. The measures include the closure of all borders and the restriction of freedom of movement for 15 days with effect from 16 March.
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Portugal - updated 16/03/20
The Portuguese government introduced border controls on its land border with Spain from 2300 hours on 16 March until 15 April. Cross border workers, goods traffic and people entering or leaving Portugal to return to their place of residence will be allowed to travel. All travellers will be subject to health screening. We recommend that British Nationals who wish to leave the country make arrangements to do so as soon as possible.
The Foreign and Commonwealth Office advise against all but essential travel to the archipelagos of Madeira and the Azores due to travel restrictions related to the coronavirus (COVID-19) pandemic. -
Seychelles - updated 17/03/20
The FCO advise against all but essential travel to Seychelles, due to restrictions put in place by the Seychelles government in response to the outbreak of coronavirus (COVID-19).
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Singapore - updated 16/03/20
As of 16 March 23:59 local time, if you are travelling from or have visited the UK, any ASEAN countries (Thailand, Myanmar, Laos, Cambodia, Brunei, Indonesia, Malaysia, Vietnam and Philippines), Japan or Switzerland in the last 14 days you will be issued a 14-day Stay-Home Notice by the Singapore authorities on arrival. You will also be required to provide proof of where they you will serve the order, for example a hotel or private residence. You may also be swabbed on arrival to test for the virus.
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Spain - updated 17/03/20
From Tuesday 17 March until the end of the State of Emergency, Spain is closing its land borders to those who wish to enter Spain, with some exceptions. The land borders remain open for those leaving Spain. At present, air and maritime borders remain open.
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South Africa - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to South Africa. This is due to the South African authorities announcing measures restricting individuals entering South Africa if they have come from various countries affected by coronavirus (COVID-19), including the United Kingdom. These measures will come in to effect as of 18 March, including a new requirement for British nationals to apply for a visa prior to travel.
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Sri Lanka - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Sri Lanka due to travel restrictions implemented by the Sri Lankan government related to the coronavirus (COVID-19) pandemic.
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Tunisia - updated 17/03/20
Flights between Tunisia and all other countries, including the UK, will be suspended on 18 March. All maritime borders have already been closed.
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Vietnam - updated 17/03/20
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Vietnam due to the high risk of quarantine for British nationals arriving in country.
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United Arab Emirates - updated 16/03/20
On 14 March the UAE announced new restrictions on travel stating that from 17 March, the UAE will temporarily suspend the issuance of all visas, with the exception of diplomatic passport holders. As of 15 March, we understand the UK is included in a list of countries for whom visa on arrival is still available but you should check with your travel provider before travel. Visitors and returning residents may be tested on arrival and be required to self-isolate.
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USA - updated 17/03/20
The FCO advise against all but essential travel to the USA, due to restrictions put in place by the US government with effect from 03:59 GMT 17 March in response to the outbreak of coronavirus (Covid-19).
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Theme parks - updated 13/03/20
The Walt Disney Company has announced the temporary closure of all Parks including Walt Disney World in Florida, Disneyland Resort in California and Disneyland Paris Resort. The closures will commence on 14 March in California and 15 March in Florida and Paris, and last through to the end of the month. In addition all sailings on Disney Cruise Line have been suspended from 14 March through to the end of the month. The hotels and retail complexes at both Walt Disney World and Disneyland Paris will remain open until further notice.
Universal Orlando Resort and Universal Hollywood Studios temporary closure 13/03
It has been announced Universal Orlando Resort will temporarily close on 15 March until the end of the month, and Universal Hollywood Studios will also close from 14 March to the end of the month. Universal Orlando hotels and Universal CityWalk in California and in Florida are to remain open.
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