COVID-19: Please click here for latest updates, including airline refund policies

Important travel information and
recent travel & tourism updates (COVID-19)

Coronavirus (COVID-19) travel information: updated 16/04/21

Please check this page regularly for updates

At Netflights we’ve been doing everything we can to help you during this exceptional period. We wish to reassure you that, while we know these are difficult circumstances and we appreciate your patience, the full resources of dnata Travel Group – a worldwide family of well-established travel businesses of which Netflights is a part – have been focused on helping you. And, thanks to our ABTA membership and ATOL bonding, your money is safe.

For bookings travelling within the next 14 days

For customers travelling with single component bookings (e.g. hotel only or flight only) and you are travelling within 14 days, we ask you to call our customer service line on 01772 386366. For customers travelling outside of 14 days, we ask you to complete this amendment form to reschedule your trip - our team will be in touch in due course to make new arrangements.

For customers travelling with package holiday bookings, our service team will contact customers directly in departure date order. We expect to be handling a large number of phone calls and therefore call wait times are likely to be far longer than normal. We thank you in advance for your patience.

If your flight has been cancelled by the airline, there is no need to call us, we will start the refund process for your flight. Please see airline refund/amendment policies below, please note we can only seek a refund if the airline has cancelled your flight.

Please only contact us via phone if you’re due to travel in the next 14 days.
We understand if you are travelling imminently you may have many questions, please read our imminent travel FAQS to help you further.

For bookings travelling outside of 14 days

If you would like to amend your booking or have a credit note please complete the amendment form. We are dealing with amendments in date order. Please click for more amendment information.

If your booking has been cancelled and you are seeking a refund, take a look at our refund/cancellation information, along with timescales. Please read this carefully then complete the cancellation form.

If you are due to travel outside of two months, please do not contact us yet as we are prioritising customers with imminent travel dates.

Mandatory COVID-19 test proof for International arrivals in the UK

The Government have announced that they are introducing mandatory COVID-19 testing proof to bolster border measures in the UK. From 4am on Monday 18 January 2021, you must have proof of a negative coronavirus (COVID-19) test to travel to England or Scotland. You must take a test even if:

  • you are a UK citizen
  • you are coming from a country on the travel corridors list

Please visit this page and read in full - Mandatory COVID-19 test proof. Failure to return to England without a test result is a criminal offence and could lead to a £500 fine.

Dubai negative COVID-19 PCR test certificate required for UK arrivals

From the 16th January 2021, all travellers arriving into Dubai from the UK are required to present a negative COVID-19 PCR test certificate upon check-in. This test must be taken no more than 96 hours before departure.

Test requirements:

    • Your test certificate must be for a polymerase chain reaction (PCR) test.
    • Alternative test certificates, such as antibody tests and home testing kits, will not be accepted in Dubai.
    • If you are travelling through Dubai, from the UK, you will not need to present a COVID-19 PCR test certificate unless required by final destination.
For further information please visit

Amendment/cancellation/wish to travel form

To help us assist you more efficiently with your flight, holiday, hotel or car hire booking, please use this form to advise us if you wish to amend your dates, cancel or still wish to travel.
If you are requesting a credit note, please select the 'amend/credit note' option.
If you are requesting a refund, please select the 'cancelled' option.
We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.

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