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Important travel information and
recent travel & tourism updates (COVID-19)
Coronavirus (COVID-19) travel information: updated 27/11/20Please check this page regularly for updates
If you have requested that your booking be amended, or have a credit note, we are dealing with these in date order. Please see the link below.
If you are seeking a refund, the details are outlined on the link below, along with timescales. Please read them carefully.
After the latest government announcement, for passengers due to travel between the 5th November and 2nd December 2020 you have three options for your upcoming trip. You can choose to travel, amend your dates or cancel your booking (please use the form below to advise your decision). Please note, if you choose to cancel your booking, we will need to check the airline’s policy and request a refund to the airline on your behalf. We will then have to wait for the airline to confirm whether your refund has been successful in order to refund the monies back to your account.
If you are due to travel outside the next two months, please do not contact us yet as we are prioritising customers with imminent travel dates.
We understand if you are travelling imminently you may have many questions, please read our imminent travel FAQS to help you further.
Amendment/cancellation/wish to travel form
To help us assist you more efficiently with your flight, holiday, hotel or car hire booking, please use this form to advise us if you wish to amend your dates, cancel or still wish to travel.
If you are requesting a credit note, please select the 'amend/credit note' option.
If you are requesting a refund, please select the 'cancelled' option.
We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.