Important travel information and
recent travel & tourism updates (COVID-19)

At Netflights we’ve been doing everything we can to help you during this exceptional period. We wish to reassure you that, while we know these are difficult circumstances and we appreciate your patience, the full resources of dnata Travel Group – a worldwide family of well-established travel businesses of which Netflights is a part – have been focused on helping you. And, thanks to our ABTA membership and ATOL bonding, your money is safe.

Traffic light system

Following on from the Government’s announcement to reopen international travel with a traffic light system, we wanted to give you some further information to help with your upcoming trip.

For all flight only bookings due to depart up to 7th June 2021 to green, amber or red destinations, the following will apply:

Green - your booking will go ahead as planned, please check the entry requirements for the country that you are travelling to.

Amber - if your flight is operating as normal and you wish to travel, please check the entry requirements for the country that you are travelling to. If you do not wish to travel, please check the airline’s amendment policy, if amendments are allowed please complete our amendment form and a member of our team will be in touch.

Red - if your flight is operating and you wish to travel, please check the entry requirements for the country that you are travelling to. If you do not wish to travel, please check the airline’s amendment policy, if amendments are allowed please complete our amendment form and a member of our team will be in touch. If your flight has been cancelled, please complete this cancellation form and we will apply to the airline for a refund on your behalf.

Click to read more on how the traffic light system will work, along with information on where you can travel to and when.

Mandatory COVID-19 test proof for International arrivals in the UK

The Government have announced that they are introducing mandatory COVID-19 testing proof to bolster border measures in the UK. From 4am on Monday 18 January 2021, you must have proof of a negative coronavirus (COVID-19) test to travel to England or Scotland. You must take a test even if:

• you are a UK citizen
• you are coming from a country on the travel corridors list

Please visit this page and read in full - Mandatory COVID-19 test proof. Failure to return to England without a test result is a criminal offence and could lead to a £500 fine.

With Covid-19 testing being part of your journey. We’ve teamed up with Randox Health (one of the UK’s most experienced providers of Coronavirus testing) to make organising your test as easy as possible – and we’ll save you 50%!

Click to find out more about Covid testing and to get your discount code.

Dubai negative COVID-19 PCR test certificate required for UK arrivals

From the 16^th January 2021, all travellers arriving into Dubai from the UK are required to present a negative COVID-19 PCR test certificate upon check-in. This test must be taken no more than 96 hours before departure.

Test requirements:

• Your test certificate must be for a polymerase chain reaction (PCR) test.
• Alternative test certificates, such as antibody tests and home testing kits, will not be accepted in Dubai.
• If you are travelling through Dubai, from the UK, you will not need to present a COVID-19 PCR test certificate unless required by final destination.

To help us assist you more efficiently with your flight, holiday, hotel or car hire booking, please use this form to advise us if you wish to amend your dates, cancel or still wish to travel.
If you are requesting a credit note, please select the 'amend/credit note' option.
If you are requesting a refund, please select the 'cancelled' option.
We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.