Renowned for its amazing in flight service, Thai Airways provides travellers with excellent meals in all four classes - so you feel wined and dined wherever you’re flying. Alongside an array of complimentary drinks, the on board menus change on a regular basis, offering passengers a variety of different options.
Passengers are allowed to bring one piece of luggage on board with them, weighing no more than 7kg, with its dimensions, including wheels, handles and side pockets, not exceeding 56cm x 45cm x 25cm.
Passengers may also bring a handbag, purse or wallet with the dimensions of 37.5cm x 25cm x 12.5cm, or the total of all three dimensions not exceeding 75cm. Notebooks and portable computers are also subject to this condition. Walking stick, crutches, infant food and a camera or small binoculars are also permitted.
The weight of baggage being held in the hold differs depending on both your journey and the cabin class that you’re in.
For those travelling on domestic flights the combined weight of your baggage cannot exceed 30kg in Royal Silk Class and 20kg in Economy.
Those travelling within International sectors in TC2 (Europe, Africa and the Middle East) and TC3 (Asia, Australia and New Zealand), are allowed a 40kg limit in Royal First Class, 30kg in Royal Silk Class and Premium Economy and 20kg in Economy.
If you’re travelling to areas in Canada and the USA, you’re allowed two bags in all classes, with limits of 32kg each in Royal First and Royal Silk Class, and 23kg each in Economy. The total dimension limits for these bags are 158cm.
A child aged 2 – 12 years is entitled to the same luggage allowance as an adult passenger. Infants not occupying a seat are entitled to 10kg of luggage in TC2 and TC3 sectors, and one bag weighing no more than 23kg, with dimensions totalling 115cm, when heading to Canada or the USA.
Sports and musical equipment
Passengers are allowed one bike each to be included in their allowance, but a charge may incur should it exceed their allowance limit. The same applies to golfing equipment, which can contain a maximum of 14 golf clubs, 12 golf balls and a pair of golf shoes.
Bowling, fishing, snow and water skiing and scuba diving equipment is allowed, but must be packed within the passenger’s hold luggage. Therefore it is included in the normal baggage allowance limit.
Surfboard and windsurf equipment is not allowed, unless passengers are travelling to or from Australia or New Zealand. In this instance the equipment can be included within the baggage allowance.
Passengers are allowed to bring one portable musical instrument with them, as long as it does not exceed 100cm, and will be included in the passenger’s regular baggage allowance.
Air miles and alliances
Flying with Thai Airways opens you up to the benefits of earning miles thanks to the Royal Orchid Plus programme. With this scheme, you can earn rewards whether you’re in the air, on the ground or just spending in your everyday life.
Thai and Star Alliance Airlines
As Thai Airways is part of the Star Alliance, passengers on both Thai Airways and Star Alliance affiliated flights, can earn themselves air miles on the Royal Orchid Plus programme.
The miles you earn are based upon the fare paid, class of service and the distance you’ve flown. On Thai Airways passengers can earn 100% of miles flown in Economy, 110% in Premium Economy, 125% in Royal Silk and 150% in First Class.
On a Star Alliance operated flight, passengers can earn 100% in Economy, 125% in Business and 150% in First Class.
When flying on a Thai Airways or Star Alliance codeshare flight, you can earn your Royal Orchid Plus miles based upon the paid class of travel - subject to eligible booking codes of the airline flown.
There are also codeshare agreements with airlines that aren’t partners with the Royal Orchid Plus scheme.
The Royal Orchid Plus programme has a number of hotel partners across the globe, which could earn you up to 750 miles. There are a number of hotel groups that are partners, which include, but aren’t exclusive to: Centara Hotels & Resorts, Chatrium Hotels and Residence, Dusit International, Global Hotel Alliance, Hilton Family Hotels, Hyatt Hotels & Resorts, Imperial Hotels & Resorts, InterContinental Hotels Group, Langham Hospitality Group, Mandarin Oriental, Millennium Hotels and Resorts, Shangri-La Hotels & Resorts, Starwood Hotels & Resorts, Sukosol Hotels and Worldhotels
To earn miles through hotels, you’ll have to be a member of one of the following hotel loyalty schemes: Accor - Le Club Accor hotels, IHG Rewards Club, Hilton Family - Hilton HHonors, Hyatt Hotels and Resorts - Gold Passport, Starwood Hotels and Resorts - Preferred Guest and Worldhotels.
Car rental partners
With the Royal Orchid Plus scheme, you can also earn air miles whilst driving a car from a rental company. The general rate for miles gained per rental are 250 to 500, however promotional offers can sometimes double these miles. The airline currently works with these rental companies: Avis, Budget and HERTZ.
Credit card partners
Spending on a credit or charge card issued by a partner of the Royal Orchid Plus scheme will also help boost your air miles. This is done by transferring points earned on your loyalty programme to your Royal Orchid Plus account. Thai Airways’ credit card partners include: Aeon, American Express, Bangkok Bank, Citibank, Diners Club, JCB, KBank, Krungsriayudhya, KTC, SCB, Sumitomo Mitsui, TMB and UOB
Uniquely the Royal Orchid Plus programme offers its users the ability to gain extra miles through the use of their mobile phone. If you use a mobile phone network that participates in the travelling connect scheme, all you have to do is register once and you could earn up to seven miles a minute whenever you use your phone abroad.
Participating networks include: 3 Hutchison, Vodafone, Indosat, NTT DoCoMo, Hutchison, Wataniya, Etisalat, KT, True Mov, Beeline, T-Mobile, Life, Turkcell, Djezzy, Zain, Mobinil, Mobily, Cable & Wireless, MTN, Telecel and Tigo. You can collect even more miles by registering up to three mobiles, free of charge.
Lifestyle and promotion partners
When you view a movie at Major Cineplex you can earn yourself M Gen Points, which you can now redeem and use for extra air miles on your Royal Orchid Plus account.
Other Useful Information
At various areas around the Bangkok Airport Departure Hall, travellers with find Thai Airways’ Special Unit Officers, who are there to aid passengers that require special assistance.
Wheelchairs are available, without any additional charge, but one must be requested at either the time of booking or 48 hours before the departure date. Passengers will be expected to look after themselves during the flight; however cabin crew will assist passengers to their seats and the aircrafts toilets.
If the passenger is bringing their own wheelchair onto the plane, the wheelchairs measurements must be given at the time of the booking so necessary arrangements can be made. Thai Airways also provide escorts to the plane for passengers in need of assistance, such as unaccompanied minors, young passengers and in medical cases.