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How can we help?

Choose one of the categories below so we can direct your enquire and find you the answer you need quickly.


Check-in online

Do you need to reprint or check your documents and e-tickets? Manage your booking with MY TRIP, using your booking reference number and your surname.

Baggage allowance

Looking for more information about your baggage allowance? Our baggage allowance page lets you to check how many bags you can take directly with the airlines.

Advance passenger information (API)

The Advance Passenger Information, is collected by the airline before you check in online, or at an airport check-in desk.

Booking your seat

Do you need to pre-book your seat onboard? Out guide explains how to do this.

Airline -meals

Airline meals

Find out more about the meals offered during your flight. Find out if the airline you're travelling with offers you meals on-board and if they are included in your flight.

Important information

Before travelling make sure you check any important travel news before you travel. There might be something that effects you.