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  • Last Updated: 17th July 2017

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Amending your booking - FAQs

1. I need to change my date of travel what should I do?

Should you wish to change your dates of travel, please contact our customer service team either via phone selecting the amendments option, or alternatively via email stating the details of your proposed change sent to [email protected]. Please note that for all urgent enquiries within 72hrs of travel, changes must be made via our contact centre.

2. How much will it be to change my flights?

Charges to change your flights vary by the rules on the ticket which you have purchased. To check on any potential costs please contact our customer service team either via phone selecting the amendments option, or alternatively via email stating the details of your proposed change sent to [email protected].

Please note that for all urgent enquiries within 72hrs of travel, changes must be made via our contact centre.

3. I want to upgrade my flights to business class / first class, how do I do this?

Please contact our customer service team either via phone selecting the amendments option, or alternatively via email stating the details of your proposed change sent to [email protected]. Please note that for all urgent enquiries within 72hrs of travel, changes must be made via our contact centre.

4. I am unable to travel, can someone else take my place?

Unfortunately complete name changes to airline tickets are not possible. The existing ticket held would be subject to any potential cancellation charges, and a new ticket would need to be purchased for the new passenger

5. Can I change a person on my booking?

Unfortunately complete name changes to airline tickets are not possible. The existing ticket held would be subject to any potential cancellation charges, and a new ticket would need to be purchased for the new passenger.

For all other services, it may be possible to change a passenger for a fee. Please contact our customer service team either via phone selecting the amendments option, or alternatively via email stating the details of your proposed change sent to [email protected]. Please note that for all urgent enquiries within 72hrs of travel, changes must be made via our contact centre.

6. A name on my ticket is spelt wrong what should I do?

Contact us on the following numbers to amend the name, PLEASE NOTE: There may be a charge to make this amendment.

For online bookings please contact our Customer Resolution team on 01772 386366 and select the option for name errors who will be able to assist you further. For Netflights Holidays bookings beginning with the reference 'PR', call 0203 139 7650 (calls charged at a local rate).

7. How can I change my hotel / room type / board basis?

Should you wish to change your hotel / room type or board basis, please contact our customer service team either via phone selecting the amendments option, or alternatively via email stating the details of your proposed change sent to [email protected]. Please note that for all urgent enquiries within 72hrs of travel, changes must be made via our contact centre.

8. I want to add a passenger to my booking

If you wish to purchase an additional flight only seat, please call our reservations team on 0203 139 7650 (calls charged at a local rate).

If you wish to add a passenger to an existing booking involving accommodation, please contact our customer service team either via phone selecting the amendments option.

9. I am in-resort and need to change my return date

Please contact our customer service team either via phone selecting the amendments option, or alternatively via email stating the details of your proposed change sent to [email protected] Please note that for all urgent enquiries within 72hrs of travel, changes must be made via our contact centre.

10. Can I use my Airline Miles to upgrade if I have not booked direct with the airline?

Upgrading using Airmiles is only available to some airfares we sell, and can only be done directly with the airline with whom you are travelling. Please ensure that prior to completing any purchase, these details have been confirmed to you by our reservations team.

11. Can I leave my ticket open?

Netflights.com does not offer open tickets. Tickets with up to a maximum stay of 12 months can be purchased, usually with an applicable fee to change the return date. Please ensure that prior to any purchase, these details have been confirmed to you by our reservations team.