Our customer service team is here to help, we want to make sure your trip is an enjoyable one, from start to finish. We pride ourselves on great customer service, so how can we help?
Travelling in the next 7 days?
If you are due to fly in the next 7 days and have a problem with you booking? Don't delay contact our urgent customer services team.
Email us: [email protected]
We try hard to resolve all problems and answer all questions, but before you ring let's see if the answer you're looking for can be found online?
How can we help?
Choose one of the categories below so we can direct your enquiry and find you the answer you need quickly.
Need help understanding you travel documents? Our guide will help you identify those all important numbers, codes and dates.
Looking for more information about your baggage allowance? Our baggage allowance page lets you to check how many bags you can take directly with the airlines.
Do you require any special assistance travelling to or from your chosen destination? Read our special assistance guide to see what help is available.
If you have a disability or a medical condition requiring special travel, accommodation or dietary arrangements, we strongly recommend that you complete this form as soon as you can after making your booking.
Do you need a visa to travel to your chosen destination? Find out more or apply for your visa here.
Looking for more information about how much legroom you'll have on board your flight? take a look at our legroom guide for more information.
At Netflights.com we have a dedicated team for group bookings. If there are more than 10 of you travel together get in touch.