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CUSTOMER SUPPORT - FAQs

Do you have a question about your booking? You're probaby not the first to ask it so save time and find the answer in our FAQs.

Changing Your Booking

Changing your booking

Do you need to change your booking? Read our frequently asked questions to find out how to do it.

Cancelling Your Booking

Cancelling your booking

Do you need to cancel your booking? Check out our frequently asked questions for more information.

Documents

Documents

Do you have any questions about the paperwork you've been sent? Find out all the information you need in our documents FAQs.

APIS

Advanced passenger information system (APIS)

What is APIS? Does it affect your booking? Find all the answers you need in our APIS FAQs.

Airline Ref Number

Airline reference code & vendor locator

Need help logging on to the airlines website to check your booking or check-in? Read our FAQs and find all the information you need.

Baggage

Baggage

Got a question about your baggage? Check our FAQs to find all the answers you need.

Booking Seats

Booking your seats

Need help with booking your seats. Find out how and answers to all your questions in our baggage FAQs.

Meals Onboard

Meals onboard

LFind out more about the meals you can expect onboard your flight. Read our FAS and discover all the answers you need about onboard meals.

Car Hire

Car hire

Booking a car abroad? Have any questions? Find the answer in our car hire FAQs.