1. When will I get my documents?
We will send your invoice via email within 24 hours of you confirming your booking.
Departure documents including e-ticket
Booked on the website:
We will send your documents including your e-ticket via email within 24 hours of you confirming your booking.
Booked via the call centre:
As we offer deposits and provide package holidays, documents will not be despatched until 21 days prior to departure. These will be emailed to the address provided at the time of booking or sent via the post if you have not provided an email address.
2. How can I view and print my documents?
Note: Telephone bookings made from 18th July will not be able to view their documents using My Trip. This will only be available for online bookings, please call the sales centre if you have any queries regarding your booking.
Using your Netflights.com booking reference, you can access and print your own documents using the My Trip facility here. Your documents will only be available once payment has been made in full.
3. A guide to your documents
Confirmation letter example
Confirmation invoice example
4. What happens if I lose my documents?
You can re-print your documents using the My Trip facility here If you do not have access to a printer please email [email protected] and we will send you a hard copy in the post.
5. What happens if my documents are incorrect?
It’s really important that you have the correct information on your documents, so please call our dedicated customer service team. For online bookings please call 01772 386366 and for telephone bookings please call 0843 178 6649 (calls cost 7p per min plus your phone company's access charge) who will be happy to assist you with your query.
6. What is an e-ticket?
Your e-ticket or ‘electronic ticket passenger travel document’ is the document you will need to take with you to the airport to check-in for your flight. This has replaced the traditional paper ticket.
7. Is my e-ticket my boarding pass and if not, when will I receive my boarding pass?
Your e-ticket is a separate document to your boarding pass. Your boarding pass can be obtained either through online check-in directly on the airline’s website, or if this facility is not available with the airline, directly at the time of check-in. Please note that most low cost airlines insist that online check-in is completed and boarding pass printed prior to arrival at the airport.
8. What reference do I need to access the airline’s website?
You will find the information you need to access the airline’s website on your e-ticket, under airline information.
9. Do I need to print my documents?
Yes. Some of our suppliers are required to collect your travel vouchers on redemption of the service they are providing, so it is important that prior to travel you ensure that you hold a paper copy of all relevant travel documents to exchange at the point of check-in or rental collection.
10. I think part / something is missing from my documents, what do I do?
It’s really important that you have the correct information on your documents, and you are in possession of all your travel vouchers. Please call our dedicated customer service teams; for online bookings please call 01772 386366 and for telephone bookings please call 0203 139 7579 (calls charged at local rate).