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Thomas Cook statement


Netflights ceased to be a part of Thomas Cook Group in 2014, when our parent company, Gold Medal Travel, became part of the dnata Group, owned by the Emirates Group. We are not affected by the news of Thomas Cook’s liquidation today and are operating as normal.

Following the unfortunate news of Thomas Cook’s liquidation, we are currently in the process of contacting all of our customers who have booked flights through Netflights with Thomas Cook, either as a flight-only or as part of one of our holiday packages.

This includes customers who are currently on holiday and those due to depart in the coming weeks and months. If your enquiry is urgent, please call the following numbers:

  • Booked online? Please call 0203 139 7670
  • Booked over the phone with an agent? Please call 01772 391 198

We are experiencing significant call volumes, so we thank you in advance for your patience.

We would also urge customers currently overseas to check  for advice, and only go to the airport once they have an alternative flight confirmed, or to call the Civil Aviation Authority’s 24-hour helpline on 0300 303 2800 from the UK and Ireland, and +44 1753 330 330 from overseas, for further updates.

Please be assured that all holidays booked through Netflights have full financial protection thanks to our ABTA membership and ATOL licence.

Did you book with Netflights Retail via a Thomas Cook shop?

If you have any booking made via Thomas Cook with Gold Medal/Netflights Retail as the tour operator or the supplier please contact us on 0800 054 6826 to discuss your booking.