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Important travel information and
recent travel & tourism updates (COVID-19)
Coronavirus (COVID-19) travel information: updated 30/04/20Please check this page regularly for updates
If you have requested that your booking be amended, or have a credit note, we are dealing with these in date order. Please see the information below.
We’re pleased to advise that we’re now able to start processing refunds, the details of which are outlined below, along with timescales. Please read them carefully.
If you are due to travel in July, August or beyond, please do not contact us yet as we are prioritising customers with imminent travel dates.
Amendment/cancellation enquiry form
To help us assist you more efficiently, please use this form to submit your amendment/cancellation information for your flight or holiday.
If you are requesting a refund, please complete the cancellation section.
We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.