COVID-19: Please click here for latest updates, including airline refund policies

Important travel information and
recent travel & tourism updates (COVID-19)

Coronavirus (COVID-19) travel information: updated 30/04/20

Please check this page regularly for updates
At Netflights we’ve been doing everything we can to help you during this exceptional period. We wish to reassure you that, while we know these are difficult circumstances and we appreciate your patience, the full resources of dnata Travel Group – a worldwide family of well-established travel businesses of which Netflights is a part – have been focused on helping you. And, thanks to our ABTA membership and ATOL bonding, your money is safe.

If you have requested that your booking be amended, or have a credit note, we are dealing with these in date order. Please see the information below.

We’re pleased to advise that we’re now able to start processing refunds, the details of which are outlined below, along with timescales. Please read them carefully.

If you are due to travel in July, August or beyond, please do not contact us yet as we are prioritising customers with imminent travel dates.

For information relating to amendments click here

For information relating to cancellations/refunds click here

Complete amendment/cancellation form here

Read our Coronavirus FAQs here

Amendment/cancellation enquiry form

To help us assist you more efficiently, please use this form to submit your amendment/cancellation information for your flight or holiday.
If you are requesting a refund, please complete the cancellation section.
We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.

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