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Important travel information and
recent travel & tourism updates (COVID-19)
Coronavirus (COVID-19) travel information: updated 05/08/20Please check this page regularly for updates
If you have requested that your booking be amended, or have a credit note, we are dealing with these in date order. Please see the link below.
We’re pleased to advise that we’re now able to start processing refunds, the details of which are outlined on the link below, along with timescales. Please read them carefully.
If you are due to travel in September and beyond, please do not contact us yet as we are prioritising customers with imminent travel dates.
We understand if you are travelling imminently you may have many questions, please read our July / August FAQS to help you further.
Virgin Atlantic refund update
In support of the solvent recapitalisation of Virgin Atlantic, a filing in the US was made on 4 August under their Chapter 15 process. This is not a Chapter 11 bankruptcy filing. It is filing which supports the solvent recapitalisation of the airline and it is to protect the airline's American assets and has no direct implications for staff or passengers.
We fully understand the frustrations on how long your refund with Virgin Atlantic is taking and we can assure you we are doing everything to speed this up on your behalf.
Unfortunately Virgin Atlantic are taking a considerable amount of time to process refunds and we still do not have a confirmed timescale as to when these will be refunded back to us. As your airline ticketing agent, we have been continuously liaising with Virgin Atlantic in order to speed up the refund process. We can assure you that as soon as we receive the funds back we aim to process back to your original form of payment within 7 days.
You may have seen feedback from customers who were due to travel after March, stating that they have now received a refund, which is due to the fact that some airlines are attending to refunds quicker.
We appreciate that this is an unsettling time, but please be assured we are doing everything we can to speed up your refund as fast as we can. As soon as we get information from Virgin Atlantic and we know more, we will be in touch.
Amendment/cancellation/wish to travel form
To help us assist you more efficiently with your flight, holiday, hotel or car hire booking, please use this form to advise us if you wish to amend your dates, cancel or still wish to travel.
If you are requesting a credit note, please select the 'amend/credit note' option.
If you are requesting a refund, please select the 'cancelled' option.
We will work through all requests in date of departure order, please note this may take several weeks due to the high demand.